Is my donation eligible for a tax receipt?
Tax eligibility can vary depending on where you are from (which country) and which initiative you've chosen to support.
Habitat for Humanity Society of Greater Vancouver will issue official donation receipts to donors from Canada unless a specific Category, Project or Team is ineligible for tax receipts.
If you are an international donor with a residence outside of Canada, you can donate but we will not issue a tax receipt.
You'll be notified during the donation process whether you are eligible for a tax receipt or not.
Is my donation refundable?
As a general rule, all donations are non-refundable once processed. Exceptions may be made and will be considered on a case by case basis.
Here are some example situations where a donation might be eligible for a refund:
a) We messed up
Errors related to a technology or processing failure during the donation process are rare but can occur. Upon review and confirmation of the error, we'll refund the amount in question and no refund fee will be applied.
b) You messed up
If you've accidentally entered and processed the wrong donation amount (e.g., you've entered $1,000 instead of $100), we'll refund the donation amount, minus a flat fee of $10 to cover credit card and administrative costs.
In which currency will my donation be processed?
Canadian credit cards will be charged in CAD.
All international credit cards will be charged in local currency, converted from the submitted CAD donation amount using daily market conversion rates.
Note: For international credit card donations, some credit card companies charge an additional exchange fee. This is not something we can control, and if you think you've been charged an extra fee please contact your credit card company for clarification.