Donate or Volunteer at the ReStore near you


Find out what HGTV's Scott McGillivray has to say about supporting your local Restore below!

The Habitat for Humanity ReStore is a home décor and building supply store that sells new and gently-used items for your home and garden. From lighting to your bedside antique table, flooring and everything in between, the ReStore sells great products at up to 80% off retail prices. 

The ReStore is mainly volunteer-run, and a social enterprise that funds 100% of Habitat's operations while also contributing to the building of homes for hardworking families.  This means that all donations to our build site are used for construction and not overhead.

Because our ReStores operate on donations, inventory is ever-changing and never guaranteed. We may have the perfect lamp you've been looking for or a couch that would fit perfectly in your living room;  but you'll never know if you don't come in as these treasures don't stay in the store long.

Our inventory is kindly donated by local corporate donors and individuals like you. 

FAQ

How do I schedule a pickup?

  • All business or residential donors are asked to visit our website to schedule a pickup

  • This allows donors to let us know what items are available, attach photos, choose their pickup date, provide their contact details, and request a tax receipt

What is the difference between Curbside Home Pick-up and Heavy Items In-Home Pickup?

Curbside Home Pick-up:

  • FREE PICKUP for donations left on the curbside in front or back of the house, in the driveway, in a level garage, or if it’s raining outside under a tarp

  • Please have items within 20 ft of the curb

  • For apartments or condos, the items can be left in the lobby, down by the garbage bins, or beside the gate at the parkade front.

Heavy Items In-Home Pickup:

  • The crew has to go inside the house or condo unit to pick up the donations, or items are located inside a storage locker

  • PAID PICKUP - pickup fee is a service charge of $99

  • Please have as many items on the ground floor as possible and limit the number of stairs for our crew for easy accessibility

  • Exceptionally large pickups will incur further charges 

How can I make a payment?

  • We accept pre-payments with credit card over the phone

  • Please call 604-681-5618 and ask to speak to reception 

If Habitat for Humanity doesn’t accept my items, where else can I donate my items?

  • You may contact these organizations: the Salvation Army, Big Brothers, or 505 JUNK

  • For e-waste such as laptops, computers, and hardware, contact Return-it.ca or visit a local bottle depot

  • For all other inquiries, please visit the Recycling Council of BC at rcbc.ca 

What if I no longer require a pickup and want to cancel?

  • Please contact us 48 hours in advance. Advance notice will allow others to make a booking

  • Contact reception at 604-681-5618 or reply to your confirmation email to let us know and we will cancel your pickup for you 

How do I add/remove items from my Work Order?

  • Please notify reception at 604-681-5618 Monday to Friday between 9am – 4pm or reply to your confirmation email to add additional items/remove items from your Work Order

Am I able to request a time for my pickup?

  • Our pickup times are between 8am and 2pm. Unfortunately, we are not able to accommodate everyone’s request for a certain timeframe.

  • You may request that the crew give you a call prior to arrival

  • For paid pickups, you may call reception for a better estimated time on the afternoon before your pickup date

Do you accept mattresses?

  • Sorry, we do not accept mattresses

  • You may contact another charitable organization that accepts mattresses 

Why was my pickup cancelled? Why did you decline my items?

  • We appreciate the generosity of all our donors, however we cannot accept all offers

  • Our ReStores do not clean/refinish items

Can I get a tax receipt for my donation?

  • YES, of course you can!!

  • The products are receipted at fair market value based on information from multiple sources and internal knowledge as required by the Canada Revenue Agency. The item’s current condition is also taken into account

  • Tax receipts will be emailed to you after your pickup has been completed

  • Tax receipts are issued under the name of the person donating the goods 


List of Accepted Items: 

Appliances
Cooktops, Stoves, Ovens, Dishwashers, Washers, Dryers, Microwaves, Fridges

  • Must be in full working order, clean and less than 7 years old

  • Non-working and older appliances may be dropped off at the Douglas or Enterprise ReStores in Burnaby (not the North Vancouver or Maple Ridge ReStore) for recycling

 Cabinets
Must be complete, all doors and drawers attached, no nails or screws sticking out.

  • Cabinets with exposed hinges are not accepted

  • No cabinet parts (e.g. doors, drawers etc.)

  • Countertops must be detached from the cabinet bases. Please limit sizes to 2’x5’ due to weight of stone counters. We cannot pickup broken or oversized counters.

Flooring
Tile, Carpeting, Rugs, Hardwood, Laminate, Vinyl, Granite, Marble

  • All flooring: min donation is 100 sq ft

  • Tile (must be unused)

  • Carpeting (must be unused)

  • Hardwood/laminate

Furniture

In good, resalable condition (no rips, stains or pet hair)

  • No office, L-shaped or particle board desks or cubicles *Exception apply for corporate donors

  • File cabinets and bookcases are accepted. Office chairs are accepted if the seats are clean and the foam arms are complete

  • No mattresses or box-springs

  • No baby furniture

  • Entertainment centres must be solid wood only.

  • No pianos or organs

Heating and Cooling
AC, Furnaces, Hot Water Heaters, Swamp Coolers, Fans

  • Must be in good, working order

  • Furnaces, AC & hot water heaters must be less than 5 years old

Non-working and older appliances may be dropped off at the Douglas or Enterprise ReStores in Burnaby (not the North Vancouver or Maple Ridge ReStore) for recycling

Insulation
Must be new and bagged

 Landscaping & Outdoor Furniture
Brick, Stone, Cinderblock, Lawn-care Tools, Slate, Cultured Stone

  • Bricks, stone and cinderblock must be palletized for pick up. Must be clean of mortar.

  • BBQ’s must be in working condition. No propane tanks.

 Lighting & Electrical
Lamps, Chandeliers, Ceiling Fans, Breakers, Conduits, Connectors, Fuses, Junction Boxes etc.

  • No fluorescent bulbs or fixtures, no track lighting and no used light bulbs

Lumber/Trim
Minimum of 6’ long with no nails or paint

Mirrors
Must be framed to prevent breakage

Plumbing
Bathtubs, Sinks, Faucets, Toilets, Bathroom Accessories, Shower Pans

  • No used toilets* Exception apply for corporate donors

  • Bathtubs must be standard size (30”x60”)

  • No jetted/Jacuzzi

  • No cast iron tubs or sinks

Roofing
Minimum of 1 bundle in packaging

Sheet Goods (Plywood, OSB, Drywall etc.)
Minimum ½ sheet (4’x4’)

Windows & Doors

  • No flat panel doors, glass shower doors, mirrored closet doors or oversized doors (standard size is 80” high)

  • Patio/sliding glass doors must be vinyl clad only and clean

  • Windows must be vinyl, double-pane and under 6’ x 6’ (36 sq ft) in size. Windows must be clean

  • No shutters

  • No Blinds

Home Décor

  • Please pack plates & glasses for transport (boxes will not be returned)

  • Books can be dropped off at our ReStores

Painting Supplies

  • New paint/stain is only accepted from commercial donors

Some things we can't take

If an item is not available on the list when booking a pickup, unfortunately it is not an item we accept.

  • Mattresses & Boxsprings

  • TVs & Electronics

  • Exercise Equipment & Basketball Hoops

  • Clothing, Toys

  • Linens & Soft Goods

  • Countertops (bathroom vanity tops are ok with base cabinets)

  • Hazardous Materials (ALL Chemicals, Grout, Mortar, Caulk etc.) or household cleaners

  • Unframed Glass or Mirrors

  • Ladders

  • Cement Roof Tiles

Although we try to take many items there are a few exceptions, i.e.  dangerous goods, weapons, items with expiry dates, open containers with label’s missing, ripped or torn items, unsanitary or solid items, extremely outdated or heavily used furniture or fixtures. Essentially, can the items be sold to be used again without repair? Habitat for Humanity offers a warranty and a return policy so for most items, they must be in safe, decent, working condition.